Pixora

Refund & Cancellation Policy

Last updated: 20 May 2026

1. Credit Purchase Model

Pixora operates on a prepaid credit-based model. Credits are purchased as one-time payments — there is no recurring subscription and no auto-renewal.

  • Each credit pack contains 10 credits priced at ₹40.
  • Every new account receives 2 free credits upon registration.
  • Additional credits can be purchased at any time from the Pricing page.

2. Credit Validity & Expiry

All purchased credits are valid for 30 days from the date of purchase.

  • After 30 days, any unused credits will expire automatically and cannot be recovered, transferred, or extended.
  • Free credits (2 per account) also follow the same 30-day expiry from the date of account creation.
  • It is the user's responsibility to use credits within the validity period.

3. No Refund Policy

All credit purchases are final and non-refundable. Once a payment is processed, no refunds will be issued under any circumstances, including but not limited to:

  • Unused credits that have expired after the 30-day validity period.
  • Partially used credit packs.
  • Dissatisfaction with the AI output quality on specific images.
  • Accidental or unintended purchases.
  • Change of mind after purchase.

By completing a purchase, you acknowledge and agree that you have read this no-refund policy and accept it in full.

4. Exception: Duplicate Payments

In the event of a duplicate charge caused by a technical error on our end or by the payment gateway (Razorpay), the duplicate amount will be refunded within 5–10 business days to your original payment method.

To report a duplicate charge, email us at puneetsaxenadeveloper@gmail.com with your Transaction/Payment ID from your Razorpay receipt.

5. No Cancellation

Since Pixora does not offer recurring subscriptions, there is nothing to cancel. Each credit pack is a one-time purchase. You are free to stop using the service at any time without any obligation.

6. Contact Us

For billing queries or to report a duplicate charge: