Shipping & Delivery Policy

1. Nature of Service

Pixora is a 100% digital service. We provide AI-powered background removal for images uploaded by our users. There are no physical goods shipped or delivered as part of any subscription or transaction.

2. Digital Delivery

• Background-removed images are delivered instantly upon processing, directly within your browser.
• Processed images can be downloaded immediately in PNG format with transparent backgrounds.
• No email delivery or physical media is involved.

3. Subscription Activation

• Upon successful payment via Razorpay, your subscription plan is activated instantly.
• Credits are added to your account immediately and are available for use right away.
• You will receive a payment confirmation from Razorpay via email.

4. Service Availability

• Pixora is available 24/7 through our website at https://tanstack-start-app.puneetsaxena168.workers.dev.
• Occasional maintenance windows may occur, during which the service may be temporarily unavailable. We will notify users in advance when possible.

5. Delivery Issues

If you experience any issues with:

• Image processing failures
• Subscription not activating after payment
• Credits not reflecting in your account

Please contact us immediately at puneetsaxenadeveloper@gmail.com and we will resolve the issue within 24 hours.

6. Contact Us

• Email: puneetsaxenadeveloper@gmail.com
• Phone: +91 8000709820
• Address: Jaipur